Clock That Care™ is a digital membership platform. Because members receive immediate access to digital educational content, membership payments are generally non-refundable unless required by applicable law.
30-Day Consideration Window
If you are unsatisfied with your membership, you may request a refund within 30 days of your initial purchase. To request a refund, contact us at billing@clockthatcare.com or manage your order through paddle.net (our payment processor and Merchant of Record).
Billing Issues & Technical Issues
Billing errors, duplicate charges, and significant technical issues that prevent access to the Platform will be reviewed individually and refunded where appropriate.
Cancellation vs. Refund
Canceling your membership stops future renewals but does not automatically refund past payments. You will retain access until the end of your current billing period.
How to Request a Refund
- Contact us at billing@clockthatcare.com with your order details, or
- Visit paddle.net and open a support request with Paddle, our Merchant of Record.
Approved refunds are returned to the original payment method by Paddle within 5–10 business days, depending on your bank.